Shipping policy
Thank you for shopping with Adal Muse. We aim to deliver your order swiftly, securely, and with the care your style deserves. Please read below for details about our shipping process.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is dispatched, you will receive an email confirmation with your tracking number.
🌍 Shipping Locations
We offer worldwide shipping from Dubai, UAE.
Whether you're in the UAE, Europe, the US, or elsewhere—we'll deliver to your door.
🚚 Estimated Delivery Times
| Region | Estimated Time |
|---|---|
| UAE | 1–3 business days |
| GCC Countries | 3–7 business days |
| Europe & UK | 5–10 business days |
| North America | 6–12 business days |
| Rest of the World | 7–14 business days |
Please note: Delivery time may vary due to customs or local courier delays.
💸 Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We occasionally offer free shipping promotions, so keep an eye on our homepage and social channels!
📍 Customs & Duties
International orders may be subject to customs fees, import taxes, or duties charged by your country.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
🔄 Delivery Issues
If your package is delayed, missing, or marked as delivered but not received, please email us at adalmuse5@gmail.com.
We’ll do our best to assist you, but please also check with your local delivery provider and neighbors before reaching out.
📬 Address Accuracy
Please double-check your shipping address before completing your order.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
❗ Order Tracking
You’ll receive a tracking link via email once your order ships. If you haven’t received one within 3 business days, please contact us.
For questions or special delivery requests, reach out at adalmuse5@gmail.com or DM us on Instagram @adal.muse.
